Desert Diamond Casino West Valley, Glendale: Hours, Address, Desert Diamond Casino West Valley Reviews: 3/5. When you stay at Desert Diamond Casino & Hotel in Tucson, you'll be near the airport, within a 15-minute drive of Tucson Convention Center and Casino del Sol. This casino resort is 9.4 mi (15.1 km) from University of Arizona and 3.5 mi (5.7 km) from Mission San Xavier del Bac.
I played at the new Desert Diamond this weekend and was very disappointed having waited more than a decade for poker to come to the West Valley. The aesthetics of the room are incredibly pleasing, which is the only nice thing I can think to say about my experience.
I was initially dismayed by how the host was unable to tell whether or not the open seats being advertised on the Bravo Poker screens were actually available. Being that this was opening weekend for the casino I expected a few hiccups but it was clear that this person had very limited experience, if any at all hosting at a casino poker room.
The next thing that hit me was the inexperience of the dealers. During the three hours that I was there, the game had to be paused for 2-3 minutes at a time on multiple occasions so the dealer could explain the house rules, call for the floor, call for chips, etc. We couldn't have been averaging more than 15 hands an hour.
The worst of it was when our table broke down to only five people, one having been absent for about 10 minutes. Those of us that remained had decided we wanted to be split off onto the other tables instead of playing four handed and began racking our chips.
The floor manager comes over and immediately barks out 'You guys wanna play?' We all answer yes. 'Well then why are you racking your chips?'
Now at this point, I was immediately irritated by the managers attitude but chose to explain myself. 'I'm sorry, I thought you were asking if we wanted to be moved to a different table. I do not want to play four handed.' 'It's not four handed, it's five' was the managers response to me, completely serious. 'Ok, I don't want to play five handed.' then mumbled under my breath that I didn't appreciate being spoken to like a 'f*cking idiot'
Well, hearing the 'F' word being spoken NOT in his direction was just too much for this man standing in a 21+ over room who had no problems speaking down to me for our entire conversation. I was then told to leave the room because he didn't appreciate my candor to which I was happy to oblige as I was longing for the Talking Stick experience at this point.
I then proceeded to stand in line for 10 minutes because the one operator behind the cage had the same experience and skill level at her position that was being demonstrated by everyone else in the room.
I wouldn't recommend this poker room and would suggest spending the extra time driving to TSR or Wild Horse Pass until the day comes where this poker room is staffed with friendly and experienced staff that won't dampen the experience of the game.
7350 South Nogales Highway,AZ 85756Tucson
Overview |
Featuring a casino and 4 restaurants on site, this hotel is 5 minutes’ drive from Tucson International Airport. Guests can relax in a year round outdoor pool.
Each air-conditioned room offers free Wi-Fi, a seating area with a work desk and a flat-screen cable TV with cable channels at Desert Diamond Casino Tucson. A small refrigerator, coffee-making facilities and an private bathroom equipped with a hairdryer are also included.
Guests can enjoy American Cuisine at The Diamond Cafe. Diamond Grill / Classico Pizza offers lunch daily and Diamond Buffet serves lunch and dinner. Monsoon night club is open on Fridays and Saturdays.
A free transfer service to Tucson International Airport is offered. A fitness center and a business center are available. Free parking is provided.
University of Arizona is 15 minutes’ drive from the hotel. Silverbell Golf Course is 12 mi from Desert Diamond Casino.
Rooms: 4
When would you like to stay?
Facilities of Desert Diamond Casino
General
- WiFi in all areas
Activities
- Bingo
Food & Drink
- Restaurant
- Bar
- Vending machine (drinks)
- Vending machine (snacks)
Pool and Spa
- Fitness center
- Hot tub/Jacuzzi
- Outdoor pool
- Outdoor pool (year-round)
- Heated pool
- Fenced pool
- Swimming pool
Transportation
- Airport shuttle
- Airport shuttle (free)
Desert Diamond Casinos
Front Desk Services
- 24-hour front desk
- Newspapers
- Baggage storage
- ATM on site
Entertainment & Family Services
- Casino
- Nightclub/DJ
Cleaning Services
- Laundry
- Dry cleaning
Business Facilities
- Meeting/Banquet facilities
- Business center
- Fax/Photocopying
Shops
- Gift shop
Miscellaneous
- Non-smoking rooms
- Facilities for disabled guests
- Heating
- Air conditioning
- Designated smoking area
Safety & security
- Safe
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
Policies of Desert Diamond Casino
Desert Diamond Casino Bingo
These are general hotel policies for Desert Diamond Casino. As they may vary per room type, please also check the room conditions.
Check-in
From 15:00 hours
Check-out
Until 11:00 hours
Cancellation / Prepayment
Cancellation and prepayment policies vary according to property type.
Children and Extra Beds
Children cannot be accommodated at the hotel.
There is no capacity for extra beds in the room.
The maximum number of total guests in a room is 2.
There is no capacity for cribs in the room.
Pets
Pets are allowed. Charges may apply.
Accepted credit cards
- Mastercard
- Visa
- Discover
- American Express
The property reserves the right to pre-authorize credit cards prior to arrival.
Important Information
Please note that the minimum check-in age is 21 years of age and anyone under the age of 14 must be accompanied by a registered guest at all times.
The pool will be closed from 13 May 2018 until 17 May 2018.
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